CUSTOMER CARE POLICY
Your piece of mind
DiRisio Builders believes that "Customer Service" starts before the home is constructed, not when it is completed. From concept through completion and beyond, we provide our clients with the most comprehensive Customer Care Program possible through our customer-centered design build process, rigorous quality assurance procedures and solid new home warranty. Our unique focus on Customer Care is admittedly self-serving because the last two decades has taught us that the more satisfied homeowners we have, the more homebuyers we attract.
Design/Build Process
At DiRisio Builders, our customer-centered design/build philosophy is to create a team consisting of the client, the architect, and the builder as the single point of responsibility - all working together to craft a masterful home, tailored to the specific needs and dreams of our clients. The many advantages and efficiencies inherent in our Design/Build Process allow us to ensure your Total Satisfaction.
Quality Assurance
The unique strength of our comprehensive and interactive quality assurance program lies in the simple fact that we, the company founders, personally manage every phase of construction. We also welcome your participation in the building process because we believe it is important for you to experience our quality assurance and excellent standards as your new home comes to life before your eyes. Read what some of our customers have said about their experience with DiRisio Builders.
We keep you involved
| • | Our pre-construction meeting is held to review the construction process - "how it works" and "what to expect." |
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| • | A Pre-Drywall Inspection allows you to see the quality of materials and craftsmanship "behind the scenes." |
| • | A Pre-Settlement Inspection will be held to assure your total satisfaction. |
| • | A Pre-Settlement Orientation acquaints you with your new home’s many features, and guarantees your piece of mind before settlement and move-in. |
Home Warranty
The benefits of our Customer Care Program continue well after closing and move-in with one of the best multi-level warranties in our industry. DiRisio Builders’ commitment to excellence in quality, service and integrity is backed by a solid Warranty through Residential Warranty Corporation . It is only available through builders who have met the demanding screening criteria established by its underwriters. You can read more and learn about different options, how the dispute system works and answers to some Frequently Asked Question.
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